Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@million-shades.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@million-shades.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@million-shades.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@million-shades.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@million-shades.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@million-shades.com.
Refund Return Policy for Million-Shades.com
For Amazon purchases, please follow Amazon return procedures.
Effective Date: 2026-04-01
At MillionShades, we want you to be 100% satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of the purchase date for a refund or exchange, subject to the conditions below.
1. Eligibility for Returns
Items must be returned within 30 days from the date of purchase. Items should be returned in original condition and packaging when possible. Certain items, such as sale items, gift cards, and personal care products, may not be eligible for return. Please refer to the product description for any specific return eligibility information.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at sales@million-shades.com to request a return authorization. Please include your order number and the reason for the return in your email.
- Prepare Your Package: Securely package the item(s) in the original packaging, including all tags, labels, and accessories. Include a copy of the original receipt or proof of purchase.
- Shipping: For defective, damaged, or incomplete orders, we will assist with return or replacement arrangements at no additional cost. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
3. Refunds
Once we receive your return and inspect the condition of the item(s), we will process your return. Please allow at least 7-10 business days from the receipt of your item to process your return. Refunds will be issued to the original method of payment and may take 1-2 billing cycles to appear on your statement, depending on your credit card company or bank.
4. Exchanges
If you wish to exchange an item, please contact our customer service team at sales@million-shades.com to request an exchange authorization. Once your return is received and inspected, we will process the exchange and ship the new item to you.
5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at sales@million-shades.com with your order number and a description of the issue. We will work with you to resolve the problem promptly.
6. Satisfaction Guarantee
We stand behind our products with a 30-Day Satisfaction Guarantee. If you experience an issue, please contact us and we will work with you to make it right.
7. Contact Us
If you have any questions about our return policy, please contact us at:
Million-Shades.com
Email: sales@million-shades.com